Privacy Notice

Effective Date: 21/05/25

1. Who We Are

Jade Chrysanthe Atelier ("we", "our", "us") operates the website www.jadechrysanthe.com, offering bespoke, made-to-order handmade clothing. We are based in London, UK, and ship internationally.

If you have any questions about this Privacy Notice, please contact us at:

• Email: info@jadechrysantheatelier.com

2. What Personal Data We Collect

We collect the following personal data when you visit our website or make a purchase:

• Identity Information: Name, email address, phone number.

• Order Information: Shipping and billing address, purchase history, product customizations.

• Payment Information: Processed securely by third-party providers like Stripe or PayPal. We do not store payment card details.

• Measurements and Customization Data: Any size specifications or preferences you provide for your made-to-order items.

• Social Media Information: If you interact with our social media features (such as sharing buttons or social media logins), data such as your social media profile information may be collected by those third-party platforms.

• Technical Data: IP address, browser type, device information, and information collected through cookies (e.g., Google Analytics).

3. How We Use Your Data

We use your personal data for the following purposes:

• Order Processing and Fulfillment: To process your orders, including customization requests.

• Customer Communication: To respond to inquiries, provide order updates, and send important service-related messages.

• Site Improvement and Analytics: We use Google Analytics and other tools to track website traffic and improve your shopping experience.

• Social Media Integration: If you share our content on social media platforms (e.g., Facebook, Instagram), we may receive data about your activity, which helps us improve our marketing efforts and personalize our content.

• Targeted Advertising: We use social media cookies (e.g., Facebook Pixel, Instagram tracking) to show personalized ads across various platforms and to track the effectiveness of these campaigns.

• Legal Obligations: We may use your data to comply with legal obligations, including tax or fraud prevention requirements.

4. Legal Basis for Processing Your Personal Data

Under the General Data Protection Regulation (GDPR), we rely on the following lawful bases for processing your personal data:

• Consent: For cookies, marketing communications, and certain interactions (e.g., using social media features), you have given us your consent to process your personal data.

• Contractual Necessity: We process your data to fulfill the terms of our contract with you (e.g., processing orders, customizing clothing).

• Legal Obligations: We may process your data to comply with tax reporting, fraud prevention, or other legal requirements.

• Legitimate Interests: We may process personal data for our legitimate business interests, such as improving our website or marketing, provided this does not infringe on your privacy rights.

5. International Transfers of Data

As a business based in the UK, your personal data may be transferred to and processed in countries outside the European Economic Area (EEA), such as the United States (e.g., for social media platforms, payment processors). We ensure that appropriate safeguards are in place to protect your data, including using services that comply with Standard Contractual Clauses or rely on other legal mechanisms for cross-border transfers.

6. How We Share Your Data

We may share your personal data with third-party service providers for the following purposes:

• Payment processing: Payment details are processed securely through third-party processors like Stripe or PayPal.

• Shipping: We share your shipping address with carriers to deliver your order.

• Social Media Platforms: If you share content from our website or use social login features, third-party platforms (e.g., Facebook, Instagram) may collect and process your data. We do not control these practices and recommend reviewing their privacy policies.

• Advertising Partners: We may share anonymous data with advertising partners (e.g., Google Ads, Facebook Ads) to serve relevant ads on social media or other platforms.

• Analytics Providers: We use tools like Google Analytics to monitor and improve site performance.

• Legal obligations: If required by law, we may share your data with authorities to comply with legal obligations.

7. Social Media and Cookies

We use social media features and cookies for the following purposes:

• Social Media Sharing: We provide social media buttons (e.g., Facebook, Instagram, Pinterest) on our website to allow you to share content. These platforms may collect data about your interactions with our content.

• Social Media Login: If you log in or register via social media accounts (e.g., Facebook, Google), those platforms will collect data about you, which they share with us.

• Cookies and Tracking: We use cookies like Facebook Pixel and Instagram tracking to show you personalized ads based on your activity and to analyze the effectiveness of our social media campaigns. You can learn more about how Facebook and Instagram use data by visiting their privacy policies.

8. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.

• Correction: You can request corrections to any inaccurate or incomplete data.

• Deletion: You may request that we delete your personal data, subject to certain exceptions.

• Restriction of Processing: You can ask us to restrict the processing of your personal data under certain circumstances.

• Portability: You can request that we provide your personal data in a machine-readable format for transfer to another service provider.

• Objection: You can object to the processing of your data, particularly when it's used for direct marketing or based on legitimate interests.

  To exercise your rights, please contact us using the information provided at the end of this notice.

9. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Notice or as required by law. For example, order and transaction data will be retained for a minimum of 7 years for tax and legal purposes. Cookies data and marketing preferences may be stored for a shorter period, as specified in our Cookie Policy.

10. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze site traffic, and improve our website. You can control cookie preferences via your browser settings. For more information, see our Cookie Policy.

11. Security of Your Data

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes secure payment processing and encryption for sensitive data.

12. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If we discover that a child has provided us with personal data, we will take steps to delete it as soon as possible.

13. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our business practices, technology, or legal obligations. Any changes will be posted on this page with an updated "Effective Date." Please review this page periodically to stay informed.

14. Contact Us

If you have any questions or concerns regarding this Privacy Notice, or if you wish to exercise your data rights, please contact us:

• Email: lastyliste@jadechrysantheatelier.com