FAQs

What products do you offer?

We blend fashion, spirituality, and herbalism to create meaningful garments and energy-infused tools. Our collection includes made-to-order clothing inspired by heritage, along with spiritual oils, herbal remedies, and oracle cards.

Are your garments custom-made or ready-to-wear?

All garments are made-to-order to honor slow fashion and reduce waste. You can select from standard sizes or provide your own measurements. Occasionally, we offer premade garments in standard sizes that ship quickly.

Are the spiritual and herbal products energetically charged?

Yes. Our spiritual tools and herbal products are carefully energized to support your healing and growth. Some garments also carry powerful ancestral energy through their fabrics and designs.

What if I have allergies or health concerns about herbal products?

Please consult your healthcare provider before using any herbal or spiritual products, especially if you have allergies or sensitivities. All ingredients are listed clearly, and products are tested for safety, but individual reactions can vary.

What is your returns policy?

Due to the personal and energetic nature of our products, returns are limited. Please see our Returns Policy page for full details.

How long does it take to receive my garment?

Made-to-order pieces typically take 1–6 weeks depending on customization. All garment pieces will have an average production time, please see their info individually in the shop, for clarirty. Premade items ship within 1–3 business days.

Do you ship internationally?

Yes, we ship worldwide. Shipping costs and delivery times will be calculated at checkout based on your location.

What is the Take Back Initiative?

Our sustainability program lets you return Jade Chrysanthe Atelier garments you no longer want. Items are upcycled or repurposed, and you’ll receive store credit. We cover return shipping costs. Refunds are not offered through this initiative.

How do you ensure the energetic quality of your products?

Each item is crafted and charged with intention, blending ancestral wisdom and spirit-led herbalism to support your body, mind, and soul.

Can I personalize the energetic intentions of my items?

Garments hold natural energy through their design and heritage. Spiritual and herbal products can also be customized with specific intentions upon request. Contact us to learn more.

What should I do if I have an issue with my order?

If you encounter any issues beyond your control, please contact us via our website or email lastyliste@jadechrysantheatelier.com. We are committed to resolving concerns thoughtfully.